WorkWare stands as the foundational operating system for independent and franchised water treatment companies, bottled water distributors, and similar service businesses, a role it has expertly filled since 1969. For over five decades, its cornerstone has been the provision of precise accounting, comprehensive customer management, and specialized dealership analysis reports, proving its enduring value in the industry. This robust platform is meticulously configured on a company-by-company basis, ensuring it precisely aligns with individual business needs.
At its heart, WorkWare is designed to centralize and streamline critical back-office operations. It excels at retaining and providing immediate access to electronic customer records, transforming cumbersome paper trails into easily retrievable digital data. This digital transformation extends to automating the intricate processes of scheduling and dispatching for both routine route operations and urgent service calls, significantly reducing manual effort and potential errors. Beyond operational management, WorkWare is a powerhouse for financial control, adeptly generating accurate invoices and statements, and providing a deep dive into your business’s financial health through its detailed accounting and management reports.
A standout feature is the “Snapshot” screen, the primary landing page for Customer Service personnel when accessing a customer’s account. This intuitive design is engineered to address approximately 80% of typical customer inquiries at a glance. Customer service representatives can instantly view crucial information such as the next delivery date, current customer balance, and quickly ascertain if a customer is behind on payments. This immediate access to vital data empowers your team to provide rapid, informed responses, significantly enhancing customer satisfaction and reducing call handling times.
WorkWare also boasts a comprehensive suite of reports, including the invaluable Management Series. These reports are crafted to empower owners and managers to oversee their dealership effectively from any location. If you find yourself creating a report manually, there’s a strong likelihood WorkWare already has it automated, providing unparalleled insights into revenue trends, service efficiency, and overall business performance without the need for time-consuming manual compilation.
WorkWare provides the core intelligence for managing and optimizing your service and delivery routes. It offers the underlying electronic functionality for rerouting, allowing your operations to adapt to changing demands. This robust capability within WorkWare ensures that your routed products and services are managed with peak efficiency, contributing directly to cost savings and improved delivery timeliness by continuously monitoring and refining your operational paths.
The commitment to customer success extends to WorkWare’s exceptional support staff. Our end-user support is provided by employees who possess genuine expertise in our customers’ businesses, many with real-world experience in the water industry. This ensures that assistance is not just technical but also deeply contextual.
Our customer support team prides itself on responsiveness, handling 96% of calls within three rings during business hours (8:00 AM – 5:00 PM CST, Monday through Friday). An after-hours answering service ensures continuous coverage, and a monitored email support inbox provides an additional channel for assistance. This dedication to support, combined with continuous enhancements to the program and services, underscores our unwavering loyalty to the ownership and management teams of our customer base, striving to make WorkWare the best possible solution for your evolving business needs.