Navigator serves as the essential mobile platform, designed to extend the power of WorkWare directly into the hands of your field personnel. It revolutionizes the daily workflow for service and route employees by electronically transferring their work files from the WorkWare platform directly to supported smartphones or tablets. This eliminates the archaic practice of manually organizing daily work, significantly reducing the administrative burden on both field staff and office support.
This innovative mobile solution is packed with features that enhance productivity and streamline field operations. Navigator completely eliminates the need for manual ticket entry, as all job details are digitally received and updated. It seamlessly interfaces with navigation software, providing your drivers with optimized routes to each stop, saving valuable time and fuel. Upon job completion, technicians can instantly email receipts to customers, ensuring prompt and professional communication. Furthermore, Navigator empowers your operations staff with the flexibility to adjust route sequencing and customer delivery frequencies in real-time, adapting to unforeseen circumstances or customer requests with unparalleled agility.
Integral to Navigator’s efficiency are the Service Scheduler, Mapping, and Optimization components, which are designed to deliver substantial cost savings and ensure industry-leading service levels. The Service Scheduler’s interactive “Map Day” feature provides a visual overview of all delivery and service stops for any given day, allowing dispatchers to see the geographical distribution of work. This visual tool also facilitates quick reassignment of stops, enabling rapid adjustments for more efficient routing. The mapping capabilities within Navigator are specifically engineered to enhance the accuracy of customer routing, while the daily Route Optimization feature can yield an average savings of 10-15% on mileage per route, directly impacting your bottom line.
Navigator also powers the Unco Advanced Messaging Center, offering comprehensive communication capabilities. Our After-Hours Messaging Services ensure that your business remains responsive even when the office is closed. Sales inquiries and web leads are dispatched directly to the relevant sales representative, emergency service calls (e.g., leaks) are immediately routed to the on-call technician, and non-emergency billing inquiries are prompted for voicemail, which is transcribed and emailed to the office for follow-up the next business day. Customer Messaging Capabilities further enhance client communication, providing 2-day advance notices for deliveries and service calls via call, email, and text. Drivers can send “on the way” texts, and automated reminders for filter changes and service maintenance are sent 30, 20, and 2 days in advance via email, ensuring customers are always informed.
Navigator supports advanced Route Analysis & Reroute Technology. Recognizing that efficient routing is paramount for competitiveness and profitability, WorkWare includes electronic reroute functionality. This, coupled with our Route Maintenance Manual outlining best business practices, allows you to continuously monitor and manage your routed products and services most effectively, ensuring deliveries are made in the most efficient manner possible.